AnywhereUSB Permissions issue?

USB Edgeport
1

Hi, we seem to be having problems with the AnywhereUSB Configuration Utility when it is ran under a domain user account.

I get a contradictory message about and error while attempting to retrieve anywhereUSB concentrator connection list

Please see the screen shots attached.

PC OS: XP SP3, 512MB RAM

Any help you can offer would be appreciated.

Cheers, Steve

2

Exactly when do you get that error message? For example, after simply running the AnywhereUSB Configuration Utility? Or after clicking one of the buttons, i.e. Connect/Disconnect or Configure?

3

I get 5 of these upon launching (that have to be dismissed before I can see the application)

If the option “Detect AnywhereUSB concentrators Automatically” is enabled, I get 3 or more of the same every 3 seconds.

If the option “Detect AnywhereUSB concentrators Automatically” is disabled, I get 5 or so of this message when I select any one of the found concentrators.

I hope that helps someone to diagnose the problem.

Cheers, Steve.

4

The cause of this issue is that the user account doesn’t have admin privileges, which is a requirement to use the AnywhereUSB Configuration Utility.

5

jeremym, thanks for your replies.

Although I did not say as much - i did implicitly mean non administrative users when I said “domain user account”.

When the unit & its software was setup (under the administrator account), no such issues were evident.

I am looking for a way for our domain authenicated users to use the utility without it throwing a wobbly & repeatedly showing this contradictory message!

e.g. What files / reg keys need what read/write/execute permissions for the intended user group?

Regards, Steve.

6

I’m not sure about the exact permissions but here are the reg keys related to an AnywhereUSB.

HKLM\software\inside out networks
HKLM\system\CCS\services\awusbsys
HKLM\system\CCS\services\awvusbd
HKLM\system\CCS\services\ionhub (may not be needed, but I threw it in anyway)

We did limited testing on a Win XP 32 system, where we modified the permissions for these keys, to let non-admin users modify them, and it seemed to do the trick as a workaround.

7

Thank you for your prompt help, the first 2 reg keys did the trick.

I hope you dont mind but I have a couple of simplier questions i hope you can help with…

1: Is there a way to hide concentrators in the config utility’s tree? (there are currently 5 concentrators on my subnet but they belong to 2 different sub departments)

2: Is there perhaps a command line interface that would allow connection / disconnection of individual concentrators?

3: Where is the “connection list” and “discovery list” actually stored?

Thanks again, Steve.

8
  1. By default, the AnywhereUSB Configuration Utility scans only the local subnet for AnywhereUSBs. If you add other subnets or AnywhereUSB IP addresses to the Discovery List, then it will also scan those other subnets/IP addresses.

There’s no mechanism to hide certain AnywhereUSBs from the AnywhereUSB Configuration Utility. It’s designed to show them all.

  1. Unfortunately, only via the AnywhereUSB API.

ftp://austin:!15st3n!@ftp1.digi.com/support/AnywhereUSB/AnywhereUSB_API.zip

  1. I’m pretty sure it’s in one of the above registry keys. Or did you need to know more specifics?