My customer just purchased a “wall router” to extend the range of their network.
I was trying to use my coordinator to configure the “wall router” using OTA configuration.
This worked for a while until I made a mistake. Now the “wall router” is completely ignoring the network and I cant connect to it or change it’s configuration.
I have pressed the reset factory settings button countless times with no effect.
There is absolutely no way to physically connect a PC to the “wall router” using a serial port or USB as the “wall router” is just a sealed black plastic box with no screws to open it.
How do I restore this (brand new) “wall router” to working state?
Should I try to crack open the plastic enclosure to access the internal radio directly?
Surly this will void the warranty?
The only other option I see is to just return the routers to Digi and ask for a new ones every time something goes wrong (which seems too time consuming as this could take weeks/months and makes me feel like I cant experiment with config).
I really need help with this because my customer keeps asking for status and I don’t want to tell them that their new router is now dead and can’t be recovered.