BSOD Windows 2k8 R2 and VMware

USB Edgeport
1

Hello from Bavaria,

two customers are experiencing crashes with USB Anywhere and Savenet Hasp dongles (sentinel) from once a day to six days.

Got several MEMORY.DMPs and all are crashing in the same area.

here is a part from windbg. If you need further information, pls let me know.

Many thanks in advance

Norbert

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880029e89db, address which referenced memory

Debugging Details:

AULTING_MODULE: fffff80001654000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4c0ed2a6

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
0000000000000028

CURRENT_IRQL: 0

FAULTING_IP:
Awvusbd64+a9db
fffff880`029e89db 66397128 cmp word ptr [rcx+28h],si

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from fffff800016c3ca9 to fffff800016c4740

STACK_TEXT:
fffff880054cbd08 fffff800016c3ca9 : 000000000000000a 0000000000000028 0000000000000002 0000000000000000 : nt!KeBugCheckEx
fffff880054cbd10 fffff800016c2920 : fffffa80032c9b60 fffffa8002780850 0000000000000000 0000000000000004 : nt!KeSynchronizeExecution+0x3d59
fffff880054cbe50 fffff880029e89db : 0000000000000fff fffffa80032c9c68 fffffa80020089d0 fffffa8002780850 : nt!KeSynchronizeExecution+0x29d0
fffff880054cbfe0 fffff80001677cf4 : fffffa8001956600 fffffa800203c990 fffffa800203c990 00000000ffffffff : Awvusbd64+0xa9db
fffff880054cc090 fffff880029f7710 : fffffa80018faa00 fffffa80018faa40 fffffa800203c990 000000006e556300 : nt!IoCancelIrp+0x64
fffff880054cc0d0 fffff880029f7f9e : fffffffff70f2e80 0000000000000018 fffff880054cc2b0 00000000000007ff : aksusb+0x710
fffff880054cc180 fffff880029f833c : 000000000000018c 0000000000000020 fffff8000183ee80 00000000000007ff : aksusb+0xf9e
fffff880054cc260 fffff880029f8509 : fffffa80018fac10 fffffa8000000007 0000000000000020 fffffa80018faa40 : aksusb+0x133c
fffff880054cc2e0 fffff880029f8be1 : fffffa8000000007 0000000000000000 000000000000411c fffffa80018faa40 : aksusb+0x1509
fffff880054cc350 fffff880029f8f95 : 0000000000002190 0000000000000000 0000000000000020 fffff880054cc4a0 : aksusb+0x1be1
fffff880054cc3c0 fffff880029f943a : fffffa80018fac10 fffff88002bfa301 0000000000000020 fffffa8002fd411c : aksusb+0x1f95
fffff880054cc460 fffff88002bfa97b : fffffa8000000005 fffff8a002234b01 000000000000001a 0000000000000020 : aksusb+0x243a
fffff880054cc4a0 fffff88002bfada7 : fffffa80032d3c00 fffffa80018fac10 fffffa8002fd95c0 00000000000007ff : AKSCLASS!DllInitialize+0x38b
fffff880054cc4e0 fffff88002bfaf26 : fffffffffe363c80 000000000000001a fffff8a002234b40 0000000000000001 : AKSCLASS!DllInitialize+0x7b7
fffff880054cc590 fffff88002bfa953 : fffffa80032d3b30 fffff8a002234b40 fffffa800284a7c0 000000009c412608 : AKSCLASS!DllInitialize+0x936
fffff880054cc5c0 fffff88003ab4402 : 0000000000000000 fffffa8002850870 fffff8a002234b40 00000000000007ff : AKSCLASS!DllInitialize+0x363
fffff880054cc600 fffff88003ab4501 : 0000000000000001 fffff880054cc818 0000000000079041 00000000000007ff : akshasp+0x9402
fffff880054cc6a0 fffff88003ab2890 : fffffa8002920dd0 00001f8000300010 0000000000000000 fffff88003ab5d98 : akshasp+0x9501
fffff880054cc720 fffff88003aaf9c8 : 0000000000000180 0000000000000400 fffffa800252d900 0000000000000000 : akshasp+0x7890
fffff880054cc7d0 fffff88003aae29d : fffff880054cc8b0 fffff800019c9ff0 0000000000000000 fffffa800284a7c0 : akshasp+0x49c8
fffff880054cc840 fffff88003ab17ff : fffff880054cc8b0 fffff8a0052195b0 0000000000000040 0000000000000000 : akshasp+0x329d
fffff880054cc890 fffff88003ab3ed5 : fffffa800364ab40 fffff880054cca30 fffff880054cc940 fffffa8003307b10 : akshasp+0x67ff
fffff880054cc8f0 fffff88003ab4149 : fffffa800284a910 fffffa80033c4e10 fffffa80033c4f28 fffffa80018a2600 : akshasp+0x8ed5
fffff880054cc960 fffff88003ab6f85 : fffffa800284a7c0 fffffa80033c4e10 fffffa800364ab40 fffffa80033c4f70 : akshasp+0x9149
fffff880054cc9c0 fffff800019dd547 : fffffa80033c4f70 fffff880054ccca0 fffffa80033c4f70 fffffa80033c4e10 : akshasp+0xbf85
fffff880054cca10 fffff800019ddda6 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!NtMapViewOfSection+0x1787
fffff880054ccb40 fffff800016c3993 : fffffa80018da590 0000000000000001 fffffa80032c9b60 fffff800019d8254 : nt!NtDeviceIoControlFile+0x56
fffff880054ccbb0 0000000075622dd9 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KeSynchronizeExecution+0x3a43
000000000326f0f8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x75622dd9

STACK_COMMAND: kb

FOLLOWUP_IP:
Awvusbd64+a9db
fffff880`029e89db 66397128 cmp word ptr [rcx+28h],si

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: Awvusbd64+a9db

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Awvusbd64

IMAGE_NAME: Awvusbd64.sys

2

Hello,

This is a known issue. We think that the cause of the issue is a bug in the SafeNet dongle driver.

We are currently working with SafeNet to try to get them to fix the bug.

I suggest opening a support case with Digi so we can link your case with other customers who are experiencing the same issue. This way, we’ll have your contact information and we can easily contact you if/when the issue is resolved.