Connection refused Realport Connectport x2

Hi, I’m using a connectport x2 and my OS is Windows 10.

Im trying to open the CLI of the x2 through the serial connection, but my connection is refused. Is possible to open the CLI through the serial Connection?

Or what can I do with the realport?

Would you be open to factory resetting this ConnectPort X2 device to see if that resolves the issue?

What kind of serial cabling are you using? Is it “straight through” or “null modem”?