Connectport x2e SE is showed unknown

Digi Remote Manager Device Manager
1

help…! I have no idea what I had done, the connectport x2e SE turns unknown in the device cloud and the interface for digi Smart energy cant refresh (time out) and have no respond…

Status: Inactive
Node Type (Role): Unknown
Manufacturer ID: 0xFFFFFFFF
Gateway Device ID: 00409DFF-FF60CCDE

Thank you so much for your respond.

2

The role is unknown because it is not joined with any other devices on the Smart Energy network.

3

But it is the gateway, before I configured it, it show it is coordinator and have basic cluster. For now, I cant even refresh the list of: https://digi-se.appspot.com/console?gateway=00409DFF-FF60CCDE

4

Is the device connected to the Device Cloud? Is the Smart Energy framework running (main.py in the python menu)?

5

Yes, the gateway is connected to the Device Cloud and the Smart Energy Framework is running…
Is it possible that because of the firmware? The firmware of the gateway is 3.2.12.4.

6

for more informations, here followed the system log file:
Oct 21 20:32:48: System: Start
Oct 21 20:33:10: Security audit: + none root:python
Oct 21 20:33:12: Python autostart 1: Script ‘main.py’ starting.
Oct 22 13:40:21: chronyd: Successfully contacted an NTP server.
Oct 22 13:40:31: Python autostart 1: ERROR: script ‘main.py’ exited unexpectedly (code:1)
Oct 22 13:40:31: Security audit: + none root:python
Oct 22 13:40:32: Python autostart 1: Script ‘main.py’ starting.
Oct 22 13:40:39: Python autostart 1: ERROR: script ‘main.py’ exited unexpectedly (code:1)
Oct 22 13:40:40: Security audit: + none root:python
Oct 22 13:40:40: Python autostart 1: NOTE: delaying 2 seconds before taking action, due to recent reboots/restarts