Digi ESP Python encountered a problem launching project - Error retrieving remote device's firmware

Python
,
1

An error showed up on my My Digi ESP Python when I tried to launch my project to remote Digi Python application, as below.

<<‘Launching hello_digi_world’ has encountered a problem. Error retrieving remote device’s firmware: >>

Now, I realised that the question had been asked before in: http://www.digi.com/support/forum/9135/error-retrieving-remote-devices-firmware, but it was left hanging. I have checked the Remote File Explorer and when I tried to refresh the file list, I got another error:

<< Error “2” while performing “do_command” action: Name not registered. (file_system) >>

I can access the gateway through the cloud and also from my browser via the gateway configuration interface using its IP address though…

2

What Digi device are you using?

3

I’m using the XBee Gateway - Wifi

4

When installing Digi ESP for Python, did you specifically check the option to install components for the XBee Gateway/ConnectPort X2e Family? Also, did you install the newer Python versions?

5

I uninstalled the program and reinstalled it, this time with ConnectPortX2e Family and I still see the same problems (I thought mine was a ConnectPortX4 though…) For Python I thought I read somewhere that asked me to choose version 2.4, but I have problems retrieving the files remotely so I’m not sure it has to do with the Python version…

6

The Xbee Gateways require Python 2.7, did you install this? Is the gateway configured successfully within the Device Options > Device Manager?

7

Hi, I went back and looked for another Digi ESP installer for the XBee Gateway, realising that mine did not have Python 2.7. The files can be retrieved now, yayy!! I must have downloaded the wrong application for Digi ESP for XBee gateway. My gateway firmware indicates that it uses Python v2.4 though, that’s why I was confused. Thanks for the leads! There are some other problems but with some luck I hope I can get through them soon!