Digi ONE TS - need help


We sold your Digi ONE TS PortServer PN:(1P)50000837-01 R to a customer several years ago. They have recently contacted me for help with this device. They don’t have any manuals or software for it. How can I access the device through my computer to view the device setup? Do I need your software to do this? Any help would be appreciated, thanks.


Since this product is a PortServer TS, you should be able to gain access into the device from a web browser by typing in the IP address of the unit into the address bar. From there, you can configure the device and check the current settings of the box.

If you have more specific questions on the actual problem they are having, let us know what those are and we can address accordingly.

Thank you very much!