error initializing xbee device parameters connection timeout

I’m trying to get XCTU to recognize my XBee 2. I’m using a SparkFun XBee Explorer USB board ( However, every time I try to add the device I get the above error. Any thoughts?

Is the XBee in a sleep state?
have you talked to Spark fun?
Who’s drivers did you install for the USB? From what web site did you get them from?