How do I fix Error while downloading Firmware Library: Timeout ...

Hi, I have XCTU software version 6.2.0 and get:

Error while downloading Firmware Library: Timeout while connecting to the server.
The following system properties can be used to adjust the connect and read timeouts (in ms):
com.digi.xctung.fw.connectionTimeout=
com.digi.xctung.fw.readTimeout=

Every time I start it. Can anyone tell me how to fix this?

Thanks

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Sounds like you have a firewall enabled that is keeping XCTU from accessing Digi’s FTP site. To resolve it, try adjusting the firewall to allow XCTU internet access.

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Our IT person would like to know the ip address of the Digi FTP server and if they are using the standard FTP port of 21.

The FTP site is ftp://ftp1.digi.com/support/firmware/ and yes the port I suspect is the standard FTP port of 21. But if you want more than this, you really need to submit a case to Digi Support.

I handed this information to our IT support people and they got me to install a Microsoft firewall client. There were some goings on and now I don’t get the error.