IX15 ethernet connection without network connection

XBee & XBee Gateway
1

Hello,

I have an IX15 connected through ethernet to my computer. I am attempting to run some of the sample programs through PyCharm, but the requirements are failing to be installed in the IX15 with the following message:
Installing requirements in the Digi device… [ERROR] Could not install the requirements in the Digi device:

WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0xb4fb5bf8>: Failed to establish a new connection: [Errno -3] Try again’)‘: /simple/azure-iot-device/
WARNING: Retrying (Retry(total=3, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0xb4fb5d00>: Failed to establish a new connection: [Errno -3] Try again’)‘: /simple/azure-iot-device/
WARNING: Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0xb4fb5dd8>: Failed to establish a new connection: [Errno -3] Try again’)‘: /simple/azure-iot-device/
WARNING: Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0xb4fb5eb0>: Failed to establish a new connection: [Errno -3] Try again’)‘: /simple/azure-iot-device/
WARNING: Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0xb4fb5f88>: Failed to establish a new connection: [Errno -3] Try again’)': /simple/azure-iot-device/
ERROR: Could not find a version that satisfies the requirement azure-iot-device (from versions: none)
ERROR: No matching distribution found for azure-iot-device

I suspect there is some issue with the IX15’s access to google to download the requirements, as pinging 8.8.8.8 returns “connect: Network unreachable”. Is there something I’m missing in my IX15 setup or ethernet setup that is messing this up?

2

Do you have a SIM card connected in it and have an active Cellular connection?

Have you checked the firewall settings? Are they enabled?

3

The SIM LED is lit green, which I am told means sim card 1 is active. Firewall settings in the IX15 are all defaults. The LTE led is blinking pink, which I have found no documentation on what that means.

4

The status of the LED’s can be found at Digi IX15 Gateway User Guide

The status of the LTE light indicates at **Alternating Red/yellow (or orange)**Upgrading firmware. Do not power off.

For the firewall, I would suggest looking at Digi IX15 Gateway User Guide

But from the sounds of it, your device is preforming a firmware update on the Cellular modem.

5

purpleled
purpleled1500×2000 210 KB

This is the color of the blinking LTE led. It is pink/purple, not yellow, orange or red.

6

That would be a Blinking blue LED (my guess is that it has the wrong LED installed).
Flashing blue

Connected to 4G LTE and in the process of connecting to a device on its ETH port.

7

I don’t believe the wrong LED is installed. The examples shown produce the correct colors in: Use Python to set the state of LEDs . This includes the flashing blue that the LTE would be if it were connecting to 4G LTE and connecting to ETH. Upon releasing the LEDs, the LTE LED returns to flashing purple.

8

Ok, so I did some additional looking and found that purple indicates that the Cellular is online but the Ethernet connection is off line.

How is the PC connected to the IX15? Are you using a cross over cable?

Do you have your PC set with a static IP address or receiving an IP address from the Gateway or other DHCP server enabled device?

9

I figured it out, found I needed to use a network switch to allow the IX15 it’s own network. I assumed that my laptop was going to automatically pass information from the router to ethernet and vise versa, but that isn’t the case. Thanks for the clarification on the LEDs, although it’s still flashing purple-pink with a working ethernet.