How does a customer select the best XBee SX module?
A new farm customer will eventually find https://www.digi.com/products/embedded-systems/digi-xbee/rf-modules/sub-1-ghz-rf-modules/xbee-sx-900 and the tractor working in the paddock is reassuring if they are after a module for the farm.
There are three options for 900 MHz and it is not clear if they are about product form or specifications.
- Digi XBee SX 900 RF Module links to the top of the page you are on. What’s the purpose of it?
- Digi XBee-PRO 900HP RF Module links to the top of the page you are on. What’s the purpose of it?
- Digi XTend 900 MHz links to the page for P2MP - https://www.digi.com/products/embedded-systems/digi-xbee/rf-modules/sub-1-ghz-rf-modules/xtend-module
Why would anyone select “Digi XTend 900 MHz”? There is no mention of XBee SX, it has a really strange board, the photo clearly shows it’s for geeks, who knows what “Digi XTend 900 MHz” means and the description makes no sense. The thing is, if you don’t select it you won’t find the P2MP modules (even if you understand you need P2MP).
(Don’t click on “Compare sub-GHz Wireless OEM Modules from Digi” or you go back to the previous page.)
Regardless, select “Part Numbers & Accessories” to find the module you need. The North America module part numbers are fairly recognisable but there are some strange numbers for other countries. Maybe this is not the right place?
Confusing right? Just phone Digi on the listed number which gets you through to product sales who deal with retailers so they’ll pass you onto a distributor. They won’t know which module to select so they’ll ask Digi but they won’t explain why this is the right part so you won’t trust the answer.
Obfuscation! Hopefully, Digi is better at telecommunication than people communication.
If the website is the primary communication interface for users then fix it!