ports/8em on strike

USB Devices
1

SCENARIO-- PC: Kontron MBx406, OS: Win2K SP4, Digi-Product: Ports/8EM (serial# v40286137), driver version: 4.3.48.0, device manager tells that the device is “working properly” and shows com port 3-10 correctly, EBI Power LED shows permanent green, original Digi loop back plug sticks in port 3. hyperterminal set up to talk through com port 3

PROBLEM-- hyperterminal shows no data, i verified that hyperterminal is understood (it works with null modem cable between two on board com ports) also our automation software realizes no communication over the multi port (again com 1 works)

FIRST TRY-- troubleshooting docu on CD talks about unique IRQs and I found IRQ 18 required by the network card, USB controller and the Digi board. disabling the network card did show no improvement… but is that really a problem with PCI?

SECOND TRY-- i downloaded the diagnostics DOS tool for PCI adapters. it does not fit on one floppy disk (!) so i ran it from a memo stick. it aborts telling me “PCI BIOS is NOT present…”.

Ideas are used up. Can anyone help?

2

If Loopback is inserted in port 3, you should connect Hyperterminal to COM5

3

i am aware that slot 1 corresponds to com port 3 and slot 8 corresponds to com port 10

4

i was ambiguous so let me rephrase: a confusion of Digi slots and the assigned com ports is not the cause of my problem