PortServer II and connections

I have a Scada application that sends request to RTU via a radio connected to port one of the DIGI Terminal server. We are communicating over a VSAT (Satellite) with a public IP address. After a random amount of time the application seems to quite receiving REPLIES back from the radio. I web into the terminal server and disconnect the connection. The application reconnects and begins sending information back and forth like it should. We communicate via TCP Sockets to the DIGI Terminial Server.

Does anyone have any ideas if this is a DIGI problem or a software application problem. I can attach my config file if someone would like to review its contents.

This sounds like something that should be looked at further in order to determine the root cause.

I recommend contacting Digi Technical Support directly.