Remote sms commands not working

Digi TransPort WR (Series)
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1

Hi
I have a couple of WR21-L51B-DE1-SU modems running on the Rogers and Bell networks here in Canada. I bought these types of modems as I would like to be able to remotely reboot them using sms. I have set up sms as per the Digi instructions but when I send the reboot command from my cell it is not processed. I have confirmed that both the sims can send and recieve sms messages when they are in a phone, I have confirmed that the reboot command works when I manually enter it in the modem, both modems are connected to their respective WWAN. The only message I see in the event logs is “07:31:42, 08 Feb 2015,code:298 reason:0,GPRS: Modem is running 3GPP2 but 3GPP network is registered. SMS w” but I cannot find anything when searching for 298.

What am I missing?

Thank you.

2

Hi

from the router you can send SMS with the command

sendsms

this will validate that the router is connected to the network

if you send a command to the router it should show up in the eventlog if it has been received
if not can you post the commands in the configuration for

"MODEMCC "

are you using single or dual SIM configuration ?
if so which sim is active ?

regards