Serial port in XCTU greyed out

I am configuring a XBP9B-DPWT via XCTU. I am able to configure the module and see active data coming in via light flashing on the Digi xbee development board. I am unable to open the serial console. Its configuration is not present. How do I open the console?

Sounds like the COM port is not installed. Try following the steps from the KB article on how to install USB drivers.

I do not feel like this is the case. I am able to program and communicate with the Digi modem using XCTU. What else could cause this go not display. Note I have tried with both USB and serial dev cards.

Perhaps you can send me a picture of what it is you are seeing?