Trouble Connecting to Digi Device via Ethernet - Need Assistance

I hope someone can help me with a connectivity issue I’m facing with my Digi device. I’ve been trying to establish an Ethernet connection, but I’ve encountered some problems. Here’s what I’ve tried so far:

  1. Checked the cables: I’ve made sure that the Ethernet cables are securely connected on both ends.
  2. Power cycle: I’ve attempted to power cycle both my Digi device and the router to see if that would resolve the issue.
  3. IP configuration: I’ve verified that the IP settings on my Digi device match the network configuration.

Despite these efforts, I’m still unable to establish a connection. The Digi device doesn’t seem to be recognizing the Ethernet connection.

Is there anything else I should be checking or any troubleshooting steps I might have missed? Any advice or guidance would be greatly appreciated.


What kind of Digi device are you referring to in your description?

We make many types of devices which can be connected to an Ethernet connection, but the behavior of the device may be different depending on the model.