I’m having a connectivity issue with my Digi Device (PortServer TS P MEI) and I hope I can get some help.
I’ve been trying to establish an Ethernet connection, but I’m bumping the wall here. Here are the steps I’ve tried so far:
- Cables are good, no issues and both are securely connected on both ends.
- Power cycle is also working correct.
- I’ve verified that the IP settings on my Digi device match the network configuration.
- Network connectivity: I can ping the Digi device when I plug it into our network, but the device that I have connected to the PortServer doesn’t seem to be working. It’s powered on, but I can’t reach it.
- Tried running Digi Device Discovery and always get a message ‘No devices found’ - even I’m being able to ping it.
I’m still unable to establish a connection, I can ping the IP, which means I can find the device on the network, but I can’t find the device using discovery mode.
Anything else you guys advise that I should be looking? Any bit helps.
Thank you