Update Firmware using Remote Manager

XBee & XBee Gateway
1

We are trying to update our XBEE 3 NB-IoT device using Remote Manager. Created a base64 encoded request and have the correct DeviceID, we go to Digi Remote Manager, “API Explorer” click the examples button ->SCI ->data service ->send request, modify the Request Body to our package below and click “Send” to send the request. It comes back with a time-out error every time

It looks like the following (added xxxxx’s for security):

<sci_request version="1.0">
<data_service>
<targets>
<device id="00010000-00000000-xxxxxxxx-xxxxxxxx"/>
</targets>
<requests>
<device_request target_name="FTP_OTA" format="base64">ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAcm9iLnNAYXRoZW5haW5kdXN0cmlhbC5jb20Ac3VwcG9ydC9Qcm9mU2Vydi9NRTMxMC94eDYAc3RyZWFtX01FMzEwRzFfTkFOVlcxXzM3LjAwLjEyNixxxxxxxwLmJpbg==
</device_request>
</requests>
</data_service>
</sci_request>

Error we get

Timeout waiting for reply from device

What needs to be done to get this to work properly?
Rob

2

Which XBee cellular module are you working with? It looks like you are trying to do a Cellular Modem update.

3

The XBEE 3 Global and Low Power NB-IoT/LTE-M, we need to update the XBee modem FW, this was given to us by your engineering team, I was hoping someone else has tried this succesfully

4

Yes, I have done it before. You can update the device from the Devices tab, select the device> Actions > Upgrade firmware and then follow the directions.