WR11XT No Service LED

I have a WR11XT that is not getting service. I have a second unit, that works fine, so I know it is not the SIM. I have updated firmware to most recent on both units. Signal LED is green, but no Service LED. Any thoughts?

Good Afternoon,

Can you post the output of the following command?

‘modemstat ?’

Hello! Seem to have the same issue here, below is output from modemstat ?.

I have also tested the SIM to ensure the issue doesn’t lie there.

Outcome: Got modem status OK:
Time: 25 Jan 2018 17:15:56
SIM status: Ready (PIN checking disabled)
Signal strength: -71 dBm
Radio technology: LTE
Signal quality (LTE): RSSI -71 dBm, RSRP -104 dBm, RSRQ -16 dB, SINR -8.0 dB
Radio band: E-UTRA Operating Band 20
Channel: 6200
Model: LE910-EUG
IMEI: 359852050047868
IMSI: 240020005593629
MDN: Not provisioned
ICCID: 8946071106130036802
Firmware: 17.00.523 1 [July 14 2014 23:00:00] Hardware version: 20004
GPRS Attachment Status: Attached
GPRS Registration: Registered, home network tac:044E ci:0A517316
Preferred system: Auto
Temperature: 41C OK

Hi and welcome to Digi Support Forums.

I would suggest to get in touch with our Support team directly at tech.support@digi.com to troubleshoot this issue further.
Please make sure to attach a debug.txt to your email: http://ftp1.digi.com/support/documentation/QN_024_Extracting%20the%20debug.txt%20file%20from%20a%20Digi%20TransPort%20or%20Sarian%20router.pdf

Thank you

Digi Technical Support Engineer