XR11 XT no service

Digi TransPort WR (Series)
,
1

Hi All,

Trying to get a XR11 to service a client, but the device indicates ‘no service’ (amber LED). I have verified the SIM, it works in an old cellphone.

modemstat ? generates the below output:

Outcome: Got modem status OK:
Time: 25 Jan 2018 17:15:56
SIM status: Ready (PIN checking disabled)
Signal strength: -71 dBm
Radio technology: LTE
Signal quality (LTE): RSSI -71 dBm, RSRP -104 dBm, RSRQ -16 dB, SINR -8.0 dB
Radio band: E-UTRA Operating Band 20
Channel: 6200
Manufacturer: QUALCOMM INCORPORATED
Model: LE910-EUG
IMEI: 359852050047886
IMSI: 240020005593692
MDN: Not provisioned
ICCID: 8946071106130036820
Firmware: 17.00.523 1 [July 14 2014 23:00:00] Hardware version: 20004
GPRS Attachment Status: Attached
GPRS Registration: Registered, home network tac:044E ci:0A517316
Preferred system: Auto
Temperature: 41C OK

Any idea?

2

checking back after a software update (wr11-8.0.0.3.zip). New output from command follows below. No change in behavior. Device doesn’t report an IP from the cell-network and no internet connectivity.

            Outcome: Got modem status OK
               Time: 26 Jan 2018 15:42:36
         SIM status: Ready (PIN checking disabled)
    Signal strength: -75 dBm
   Radio technology: LTE

Signal quality (LTE): RSSI -75 dBm, RSRP -104 dBm, RSRQ -12.0 dB, SINR 0.0 dB
Radio band: E-UTRA Operating Band 20
Channel: 6200
Manufacturer: QUALCOMM INCORPORATED
Model: LE910-EUG
IMEI: 359852050047886
IMSI: 240020005593692
MDN: Not provisioned
ICCID: 8946071106130036820
Firmware: 17.00.523 1 [July 14 2014 23:00:00]
Hardware version: 20004
GPRS Attachment Status: Attached
GPRS Registration: Registered, home network tac:044E ci:0A51AD15
Network: 3 SE, 24002
Preferred system: Auto
Temperature: 42C

3

Hi and welcome to Digi Support Forums.

I would suggest to get in touch with our Support team directly at tech.support@digi.com to troubleshoot this issue further.
Please make sure to attach a debug.txt to your email: http://ftp1.digi.com/support/documentation/QN_024_Extracting%20the%20debug.txt%20file%20from%20a%20Digi%20TransPort%20or%20Sarian%20router.pdf

Thank you
Regards

Alex
Digi Technical Support Engineer