WR21 will not receive static IP from Verizon

Digi Transport(WR21) will not receive a static IP assignment from Verizon. I previously had an assignment when I first commissioned the router. I shut the router down for a couple weeks and when i started back up to put it online, the static IP will not come into the router. The signal is 3 full bars at 4g speed, the router is registered and the Verizon account is active. PLEASE HELP!!

could the account have changed? Are you sure you should be getting one? You might want to call Verizon and get their take.