Xbee Pro S2C can't work in AT mode (Console log)

I bought 3 Xbee Pro S2C modules (XBP24C). I use Zigbee TH Pro Firmware version. 2 modules can work normally but the another one can’t enter in consol log (It enter on frame log). On Xbee forum it must using Zigbee TH REG firmware, but it’s unavailable on my newst firmware update. How to make it work on console log like others?

What is the full part number for that module? What firmware version is installed on it?