XCTU Error: "Connection Refused" when updating radio firmware library

When updating radio firmware library in XCTU is giving me Error:

  • Checking for Radio Firmware Library Updates: Error while loading Firmware Library: “Connection refused: connect”.
  • Checking for force firmware updates: Error while performing force updates: Connection refused: connect

I still get the same error after I tried logging in to digi.com with my username/password in a web browser .

Thanks,

I would suggest turning off any VPN or firewalls as I tested the connection this morning and it is working fine.

I did what you told me and it doesn’t works

No change in my setup, but it started working today.

I just installed XCTU and I get the message “Error while loading Firmware Library: “Connection closed without indication.”.”
Any ideas on how to fix this or why it’s happening?

This issue was related to an issue with the FTP server. That issue has now been resolved.

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Hey,

I just got my Xbee3 today and ran into this, software says its up to date

Please let me know if there is something else I need to do on my end to make this stop occurring!

(I did just notice this is a post from last year, apologies for necroing an old thread, it was just the first result on google for this)

This is happening again today

I would suggest trying again as I am not experiencing this issue at this time.

Hi!
I have this error today, What do I have to do to solve it?
I don’t have any vpn active or anything else that could affect triggering this error as mentioned above.
I look forward to your response.
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I would suggest trying again. If it occurs again, then I would suggest turning off any firewall or antivirus software programs you may have.

I have been working with the XCTU SW for quite some time without any problems. But within the last couple of days I have started facing the problem discussed in the post here. I havn’t changed anything in my setup => Im am using the same PC, the same router/network etc.

I see exactly the same, as shown here in the post earlier by elisabetarcas. The version of the XCTU SW I am using is : 6.5.13, Build ID : 20230602-2.

I would suggest making sure that you can make a connection via a browser to the Digi FTP site:

https://ftp1.digi.com/support/firmware/