AnywhereUSB - Blue Screen after plugging in Acorp USB plus 2 Modem


A device we plug into the AnywhereUSB causes the virtual server to blue screen.

We have a virtual server running on VMWare ESX server.
We needed to install a USB modem to recieve and send a faxes. Guest operating system that provides Fax Service is Windows 2008 x64. Blue screen appears during detecting of new device after installing a driver and connecting to the AnywhereUSB.

But when we try to install this device to the Virtual server running with Windows 2008 x32 then the x32 driver installes successfully and device functions properly.

Server O/S: Windows 2008 x64
Server Hardware: VMWare ESX 4.0 Update1
AnywhereUSB drivers: AnywhereUSB_v2.70_driver_64-bit (same result using 40002668_D)
USB Modem: USB\VID_0572&PID_1300&REV_0100

Thanks forward



Unfortunately, most USB modems are incompatible with the AnywhereUSB. Please see this knowledge base article for more details:

Granted, usually an attached USB modem will install but not “work” after. The blue screen could be due to the modem simply being incompatible, but it could also be due to a bug in our driver, since we’ve gotten other reports of blue screens with the latest AnywhereUSB driver. So, right now, it’s difficult to say for sure what the cause of the problem is.

I suggest upgrading to the newer AnywhereUSB driver when it’s released, to see if that helps, at least with the blue screen. This driver is expected to be released in about a month.

My best guess is that, after you upgrade the AnywhereUSB driver, you won’t get the blue screen, and you will be able to install the modem, but you still may not be able to “use it”. You’ll have to let me know for sure. If that ends up happening, where we get past the blue screen, but the modem doesn’t function, I would then suggest trying other modems (the ones mentioned in that knowledge base article), or even going other routes (like other hardware solutions such as serial-over-IP with a serial modem), to give the VM access to a remote modem, if that’s what you’re ultimately trying to achieve.