AnywhereUSB config utility will not connect to device

In evaluating the AnywhereUSB product line, I find that occasionally the config utility does not successfully connect to the appliance. Monitoring the pc’s interface with wireshark while experiencing the failure, I see only the driver and device probes on udp/3422. No attempt to establish an actual connection to the appliance, neither encrypted nor non-encrypted, seems to be happening; no packets are being placed on the wire. Is this a problem in my driver or configuration?


Do any of the suggestions in this KB article help?