AnywhereUSB not connecting in windows 7 until re-start

I bought an AnywhereUSB TS-44, I’m running the AnywhereUSB application in a 64 bits Windows 7 virtual machine which resides inside a vmware cluster, whenever I click on the disconnect buttin and then in the connect button again… I need to re-start the VM completely in order to see the AnywhereUSB TS-44 again and what it is connected to it.

The behavior you’re seeing is abnormal. You should be able to disconnect from an AWUSB and re-connect to it without a reboot of the computer being required.

I’m curious, what does the “Status” say at the top-right of the AWUSB config util at the time you try to re-connect and you see this problem?

The status says: “Connecting to this Host PC…” and after around 30 seconds it appends the following message:
“Can not find Remote Hub at” and it remains in there until I reboot the windows 7 computer, after re-starting the computer and starting the AnywhereUSB application again I see the connection has been stablished and from that point I’m able to work with it.

Do you have a different VM you can use in place of this one, just for testing purposes, to see if the same problem happens?

Yes, I have also tested in another non vm computer with the same Windows 7 64 bits and the same happens.

Are you running the latest AWUSB driver and firmware?

We are using the following:
Model: AnywhereUSB TS44
Firmware: 82002119_L2 awts44 eos 6/16/2015 9:55:43a)
POST: (release 82001552_A generic_travis hwdiag 5/06/2009)

Hello guys, have you found how can I fix this issue?

Do you see a “Code 38” in the Properties of the AWUSB host controllers (the two “RealPort USB Host Controller” components in the USB section in Windows Device Manager) at the time you see this problem?