I am having problems with three units of the ConnectPort X2D.
It appears that the Xbee driver is permanently disabled.
The webUI shows the message “The XBee Network is not available.”
If I try to read/write Xbee parameters using the CLI via Telnet, I get the message “Xbee network not available (Gateway is disabled, -90).”
I know the Xbee module is alive because if I try to communicate with it through XCTU+real port, I can do it without any problems.
Additionally, I can see that the Xbee module, which by default is configured as a router with an extended PAN ID 0, is able to join a Zigbee network.
I have noticed that in the three units with the problem, the HW version of the Xbee module is 2E4E. In the other units I have in the office, which work perfectly, the HW version of the Xbee module is 2E4D. I am not sure if this is related to the problem.
The FW version of the GW is 2.27.3, with Post 1.1.5.
Thanks for the quick reply.
Yes, I had already made sure that the Xbee module was configured to 115,200bps and the AP parameter was set to 1. I had seen that suggestion in a topic whose description was very similar.
But it didn’t help me. The values of those two parameters were already set correctly .
Something interesting I’ve noticed is that in the three units that are failing, I can access the Xbee module using XCTU+Real port without the need to enable that option.
It gives the impression that it always considers that option to be enabled, regardless of whether I have enabled it or not.
I would also like to add that I have tried the following:
Factory default setting
Restore Configuration (using a confguration of one of the units that is working)
Upgrade the firmware of the ConnectPort X2D.
Downgrade the firmware of the ConnectPort X2D.
But it did not help.
Thanks, I had already tried this several times, but I tried it again, just in case.
It did not help.
In both cases (with function enabled o disabled) it says that “The Xbee Network is not available” but the message is slightly different
At this point, I would suggest going to https://my.digi.com and logging in. Then submit a case to Digi Support. Make sure to include all information possible including the devices serial number/mac address.
After inserting it properly, it works.
We will investigate it internally. It could be that the connector of the antenna was overtightened at some point.
I don’t quite understand why the XCTU+Real Port communication worked, but I’m not going to spend more time on it.
