With an Edgeport/8 (301-1002-08 ) connected to a Kontron 6U running windows XP with the latest drivers ( edgeport.exe 5.49 ) it will function normally for a few days then a couple of com ports disappear.When looking on Edgeport Properties you will see 6 of the 8 ports. I have two devices connected yet I have also seen only one Edgeport/8 shown on the General Tab with 14 ports shown.
Unplugging the USB and plugging back in restores the full 8 ports. Any ideas?
Andy,
I’m not familiar with the Edgeport 5.49 driver, I’m speculating that is the version of the edgeport.exe program you’re running. We recently put a 4.40 version of our driver on our website, I think you may be using those.
“it will function normally for a few days then a couple of com ports disappear.When looking on Edgeport Properties you will see 6 of the 8 ports. I have two devices connected yet I have also seen only one Edgeport/8 shown on the General Tab with 14 ports shown”
Unfortunately I will need much more information than this to ascertain what is going on. Please email me directly at mikes@digi.com with the answers to the following questions.
- Please give me details of the serial hardware you’re attaching to the Edgeport
- Details of the app(s) used to communicate to the above devices.
- Any clues/ideas on what’s going on before you see these two ports “disappearing?”
- Is the same thing going on with this PC when the Edgeport seems to be acting strangely?
- Is the Edgeport attached direclty to the PCs USB ports (1.1 or 2.0?) or are there any USB hubs between the PC and the EP?
- What is the system status light of the EP doing when this problem occurs?
- Does what shows in device manager match what you’re seeing in the edgeport.exe program?
Please email me at mikes@digi.com
Thanks
Mike Swift