I tried to update the latest firmware on the device (ConnectPort X4 IA ZB Wifi), and now the device isn’t working…
The steps I followed from:
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Download and update the POST firmware of the device from this link in the digi support page of the product (http://ftp1.digi.com/support/firmware/82001753_K.bin)
After I got the successful update message, I rebooted the gateway and it started successfully.
Download and updated the EOS firmware version 2.17.3.2 for the device from the same page (http://ftp1.digi.com/support/firmware/82001536_N3.bin)
After successful update I rebooted the gateway…
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After all this the device cannot boot again…
What happens is once I power on the device is:
- The power led stays on
- The status led flashes green with this procedure: 3, (power led blinks instantly orange), 2,6,7,3, (power led blinks instantly orange),2,6,7,3
No other leds turn on on the device and cannot be accessed or discovered through any digi discover utitlity.
I also found an article about how to restore firmware on connectport x4 on this location http://knowledge.digi.com/articles/Knowledge_Base_Article/How-do-I-recover-my-Digi-ConnectPort-X4/?q=ConnectPort+X4+IA+ZB+-+Ethernet+%26+Cellular+(Edge)&l=en_US&fs=Search&pn=1
I follow all the steps described in the guide successfully but with no different result…
My only consideration is that again with the recovery guide I attempt to load the new firmware I downloaded from DIGI support page, but on the support page no model reference exists for ConnectPort X4 IA ZB Wi-Fi, but only for Ethernet & Cellular (Edge). So maybe this could be a reason that the firmware is not compatible? However in the firmware release notes http://ftp1.digi.com/support/firmware/93000698_N3.txt it references all the models as compatible with this firmware…
In conclusion, I believe it is a matter of incompatible firmware with the device, and I cannot find anywhere the old firmware of our model to reflash it with the recovery procedure…
Any ideas anyone?