Firmware EOS brick for ConnectPort X4 IA ZB WiFi model?

I tried to update the latest firmware on the device (ConnectPort X4 IA ZB Wifi), and now the device isn’t working…
The steps I followed from:


Download and update the POST firmware of the device from this link in the digi support page of the product (
After I got the successful update message, I rebooted the gateway and it started successfully.
Download and updated the EOS firmware version for the device from the same page (
After successful update I rebooted the gateway…

After all this the device cannot boot again…
What happens is once I power on the device is:

  1. The power led stays on
  2. The status led flashes green with this procedure: 3, (power led blinks instantly orange), 2,6,7,3, (power led blinks instantly orange),2,6,7,3

No other leds turn on on the device and cannot be accessed or discovered through any digi discover utitlity.

I also found an article about how to restore firmware on connectport x4 on this location

I follow all the steps described in the guide successfully but with no different result…

My only consideration is that again with the recovery guide I attempt to load the new firmware I downloaded from DIGI support page, but on the support page no model reference exists for ConnectPort X4 IA ZB Wi-Fi, but only for Ethernet & Cellular (Edge). So maybe this could be a reason that the firmware is not compatible? However in the firmware release notes it references all the models as compatible with this firmware…

In conclusion, I believe it is a matter of incompatible firmware with the device, and I cannot find anywhere the old firmware of our model to reflash it with the recovery procedure…

Any ideas anyone?

You might want to try the following firmware image for legacy units:

If this does not work, you might need to contact Digi for repair/RMA

Thank you very much for your assistance. I successfully downloaded the firmware, booted it, restored to factory default settings, re-updated to latest and now it works!
Thank you for time