Firmware update errors in XCTU on MacOS

XBee & XBee Gateway XCTU
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1

I’m trying to update the Radio Firmware Library and install the Legacy Radio Firmware in XCTU 6.5.9 on MacOS 12.2.1, but it fails every time. Taking a look at the log, it seems that it’s the same issue every time: an error decompressing the files.

For example, here’s the log results if I try to do the update:

!ENTRY com.digi.xctung.p2.update 4 4 2022-02-19 11:01:20.406
!MESSAGE Error while decompressing Firmware file: /var/folders/np/8klb0jkx7yl1sttp2gngdp780000gn/T/xctung/temp/XBRR-24Z_100E.zip

!ENTRY com.digi.xctung.p2.update 4 4 2022-02-19 11:01:20.407
!MESSAGE Error while decompressing Firmware file: /var/folders/np/8klb0jkx7yl1sttp2gngdp780000gn/T/xctung/temp/xbp24cng-dm-smt_B002.zip

!ENTRY com.digi.xctung.p2.update 4 4 2022-02-19 11:01:20.408
!MESSAGE Error while decompressing Firmware file: /var/folders/np/8klb0jkx7yl1sttp2gngdp780000gn/T/xctung/temp/XBP24NG-s2c_A063.zip

I’m not having this issue in XCTU on Windows 10. Anyone else running into this or have any suggestions on how to get this working?

2

The work around would be to copy the files you need from the Windows machine and place them in the same folder on your Mac system.

3

Yes, I had the same thought and gave it a try. I replaced the radio_firmwares directory inside the Mac app with a copy from Windows and it worked.