Gateway not showing in device list

Trying to follow the instructions at Configure XBee Gateway as a coordinator and the gateway doesn’t appear in the list. Part number: 50001892-03 J

This is something you should contact Digi Support about. You can contact them by creating a support case https://my.digi.com/sca-dev-2020-1/checkout.ssp?is=login&login=T&whence=&origin=customercenter#login-register