How can I configure a PortServer TS 4 H MEI if the Digi device discovery Software does not find it?

I can´t configure the digi because the software can´t find it, how can i configure it without the software or how can the software can reach the digi?it is a PortServer TS 4 H MEI

You generally need to disable your Windows ‘firewall’ temporarily when you use the ‘device discovery’ tool. Since the tool sends a UDP ‘multicast’ request to ‘all digi product’, and the TS4 returns a UDP ‘unicast’ response only to your computer’s IP, most firewalls WILL NOT treat the TS4 response as an expected/anticipated response, but as an attack & silently discard it.