iDigi says my device already exists, but my device list is empty

Digi Remote Manager Device Manager
1

I had my X4 showing up a month or so ago. I think I reset my password now my device list is empty. If I try to manually add the X4 or auto-discover it, iDigi always says that it already exists and won’t add it.

What to do…?

2

Hi,

If you PM me your device ID I can take a look at the system and see if I can get it taken care of for you.

Chris

3

I am having this problem too. I have to ConnectPort X4 but your system will not send me my password (your server is having SMTP errors) and I created a new account but cannot re-add the same devices. I either need my old account password or remove these devices so that I can add them to my new account.

4

Resetting your password do not affect the account and the devices.
Maybe in this case if you try “Forgot Password” link, it will help.