new driver (3.71.78) for anywhereusb crash

I have AnywhereUSB/14
Firmware Version: 1.81.15.70 (build 82002081_L1 awusb14 eos 1/26/2015 5:30:35p)
Boot Version: 1.09.10.6 (release 82002082_B awusb14 bootloader 11/09/2009)
POST Version: 1.09.9.39 (release 82001552_A generic_travis hwdiag 11/09/2009)
Product VPD Version: none
Product ID: 0x0121
Hardware Strapping: 0x0000

After install driver 3.71.78 all works fine, but after the loss of communication with the device (power failure) service crash and communication not restore even after a reboot windows.

Only helps the complete removal of the drivers. Restart. And reinstall the drivers.

I try this on Windows 8.1 x64 and Windows 7 x32

Old drivers 3.60.60 work fine.

- 
- 
   
  1000 
  2 
  100 
  0x80000000000000 
   
  39930 
  Application 
  palenov 
   
  
- 
  DgAwEncx.exe 
  3.71.79.0 
  54c65229 
  DgAwEncx.exe 
  3.71.79.0 
  54c65229 
  c0000005 
  00017769 
  b18 
  01d06c6ea8d2eabf 
  C:\Program Files\Digi\AnywhereUSB\DgAwEncx.exe 
  C:\Program Files\Digi\AnywhereUSB\DgAwEncx.exe 
  e9ad66b8-d861-11e4-82a5-60a44c3dfd04 
   
   
  
  

- 
- 
   
  1001 
  4 
  0 
  0x80000000000000 
   
  39928 
  Application 
  test 
   
  
- 
   
  0 
  APPCRASH 
   
  0 
  DgAwEncx.exe 
  3.71.79.0 
  54c65229 
  DgAwEncx.exe 
  3.71.79.0 
  54c65229 
  c0000005 
  0002d8e4 
   
   
  C:\Windows\Temp\WER3E1F.tmp.appcompat.txt C:\Windows\Temp\WER3E3F.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue

\AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue

\AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d	riagedump.dmp 
  C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d 
   
  0 
  c1b31fb2-d860-11e4-82a5-60a44c3dfd04 
  4 
   
  
  

- 
- 
   
  1001 
  4 
  0 
  0x80000000000000 
   
  39929 
  Application 
  test 
   
  
- 
  73870281914 
  1 
  APPCRASH 
   
  0 
  DgAwEncx.exe 
  3.71.79.0 
  54c65229 
  DgAwEncx.exe 
  3.71.79.0 
  54c65229 
  c0000005 
  0002d8e4 
   
   
  C:\Windows\Temp\WER3E1F.tmp.appcompat.txt C:\Windows\Temp\WER3E3F.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue

\AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue

\AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d	riagedump.dmp 
  C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_18f2437d 
   
  0 
  c1b31fb2-d860-11e4-82a5-60a44c3dfd04 
  0 
  604f4de65c9c67031be7301ee4954ae1 
  
  

1 Like

Hello,

Exactly what is crashing? Is the computer experiencing a Windows bluescreen (BSOD)? Or are you saying that the AWUSB itself is crashing?

no BSOD
crash service (DgAwEncx.exe)

1 Like

Suddenly no answer from the Digi Team…

You have a solution for this now?


PS: @Digi - PLEASE do not send passwords in plain text -.-

By the way i have the same problem. After some short interruption of the Connection (no matter what source of interruption of power and or Network) the driver crashes. So i called the Support and they didnt knew this bug, so they advised me to open up a case that they can send me a “Driver Trace Software”. Then i tried to open up a case… ofc i couldnt, because you need a “Support Case Pack” to open up a case. And as smart as i am, i choosed the option “Report a Bug”. The answer came quickly… you can imagine what… “you need to buy a support case package”.
i mean common thats no user Problem thats a problem with this driver. Cause with the old driver it worked well all the time. If it would be a user Problem, i would understand that i have to (and i would do it with pleasure) buy a support package.

My device is: AnywhereUSB/2 (latest firmware)

Driver: v3.71.78

OS: Windows Server 2012 R2


Sorry for my bad english

Some additional information.

The Windows Server 2012 R2 is a virtual machine.
That the driver crashed is noticable that in the device manager is a warning symbol beside the usb driver. Error code 39. The devices plugged in Anywhere USB/2 are unreachable. But status AwUsbCfg.exe says everithing is ok.

Thank You for support.

You may want to review this KB article regarding the error code 39

http://knowledge.digi.com/articles/Knowledge_Base_Article/AnywhereUSB-workaround-for-Virtual-Machine-installation-Status-says-Connected-to-this-computer-but-the-AnywhereUSB-Host-Controller-in-Device-Manager-has-a-yellow-warning-icon-error-code-39AnywhereUSB-workaround-for-Virtual-Machine-installation-Status-say

1 Like

Thank you for the answer. Ill try this workaround and i will give a feedback in some days.