A customer of mine has a scale that connects to a PC via serial connection. The idea was to connect the PortServer TS 1 to the scale, and allow 2 machines to access the scale data via the PortServer. I ran the setup disk on both machines, they both installed the digi realport software and show the PortServer COM port in device manager. It shows up under COM ports as well as multiserial device in device manger. Unfortunetly the software they are running is having problems reading the information from the portserver and I’m trying to understand which step along the way could be causing the issue.
When the serial cable from the scale is plugged directly into the PC it works fine. (The software has serial settings different than the default 9600, 8, none, 1 ).
This setup has 3 places for serial settings: the portserver device itself, the COM port settings in windows, and in their software on each PC. Are all three suppose to have the same serial settings?
New user so I may not be using the right terminology.
Existing setup Scale –> XP PC –> software
New setup Scale –> PortServer TS 1 –> XP PC –> software