TS 4 Generates Garbage Characters

Serial Servers & Infrastructure Mangement Portserver TS
#1

I was curious if anyone else has ever run into this before with the TS4. If you go to the Port Configuration Status page, device type is listed as “Type 10” followed by a string of garbage characters. We only seem to get this for Port 1, but we’re getting it on multiple Digi devices.

edit: It should also be noted that we can no longer edit the port settings via the web UI, or via hyperterminal.

Message was edited by: monkeyninja

#2

Sounds like you might have a defective unit there. Best bet would be to call into Technical Support to confirm that if doing a hardware default of the unit doesn’t result in proper operation.

Tech Support can then get the RMA process started for you should it be needed.