Xbee 3 LTE-M/Nb-Iot cellular modem no longers connects in XCTU

Hello, I’m having issues trying to connect my Xbee modem in XCTU. The board has recently been having issues when trying to connect through the COM ports on the “add device” and “discover radio modules” setup. I’ve tried the recovery tool and updated the firmware to the latest (1141D) and still no luck. I’ve also verified my port parameters in XCTU match the COM port in the device manager.

Is the board damaged at this point? Or is there anything else I can attempt? Please let me know. Thanks.

The information you have listed is too veg to know what is going on. What I would suggest is that you submit a Case to Digi Support by sending an email to technical.Support@digi.com. Make sure that you include all images of what messages you are getting and how the device is connected.