Xem Digi 16p - Can connect but no ping - Removing drivers and all OK....

Hello ,

I have a strange problem and i want to know if something is wrong on the 16p Xem Digi board.
I have on in a windows 2000 server with RAS service and was working fine until 5 days ago. Since then , users can login but the have no connection with the domain except the RAS server. I cannot evene ping another server or ip from the netowrk except the RAS server. We installed the card on other servers, 2000 and 2003 OS and we got the same results.
So we tried something different , we removed all the drivers and the cable to the box (port replicator) and just installed a single modem on the serial port of the server and the RAs worked fine. When we reinstall the Digi board we get the same error. We can login through dial up , we can ping the RAS server and nothing else. Not even from the single modem on the srial port of the server…

Are the drivers of the Digi port responsible for that? Maybe a Windows Update might conflicts with the multiport function? Or just an error ftom H/W of the card?

regards ,

George

Its really hard to say without looking deeper into your environment. Best bet here would be to contact Tech Support either by phone or online support request form and open a new case so we can look into it.