2012R2 server looses USB drives on AnywhereUSB14

USB Edgeport
1

the 2012R2 VM keeps loosing its USB drives that are on a AnywhereUSB/14. I have to reboot the VM to get them back.

Driver v3_80_200
RealPort v4_7_410
firmware 1_83_17_33

TCP Keep-Alive Enabled:
Idle timeout=10 seconds
Probe Interval=10 seconds
Probe Count=5 probes

Keep-Alives is enabled on RealPort.

I know there are slightly newer versions available but their notes don’t say anything about fixing this issue. and I saw a forum post from someone using current firmware with possibly the same issue.

2

Are there any errors?

Are you running encryption?

Is this all on a local LAN or remote?

RealPort won’t have any impact on the USB ports as it only applies to the serial port.

3

no errors that I have found in event viewer. the drives are just missing from my computer.
no encryption.
same building but different subnets.

4

Are these usb hard drives or flash drives?

If you disconnect the USB device and plug in a USB mouse, does the usb mouse get detected.

I would look at the following KB if they are usb dongles

http://knowledge.digi.com/articles/Knowledge_Base_Article/USB-license-dongle-attached-to-AnywhereUSB-cannot-be-found-by-related-software

5

thanks, They are License Dongles, so I’ll try some of the things in that article…