Aladdin USB Dongle Not Recognized by AKS monitor

USB
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1

Hello,

I am attempting to use an Aladdin HASP HL USB key on an AnywhereUSB/14 with the newest firmware (1.81.15.70). Running the newest newest driver on a Windows Server 2012R2 Hyper-V guest.

When plugged in the 2012 server detects and installs the driver (newest from safenet-inc.com) but the Aladdin monitoring tool does not detect an HASP SIM and clients cannot authorize. This same USB SIM works directly connected to a Windows XP box.

I have attempted the troubleshooting steps in this KB article: http://www.digi.com/support/kbase/kbaseresultdetl?id=3099

Does anyone have any suggestions or potential work arounds? This was the main reason for purchasing the AnywhereUSB device.

2

Have you contacted the support team for the Aladdin monitoring tool, to get their thoughts, and to make sure their side is configured properly?

3

Hello,

I have been able to resolve this issue. I re-installed all drivers multiple times and moved ports on the AnywhereUSB/14 and eventually the HASP was detected. I am not sure which step finally allowed it to work.

4

When plugged in the 2012 server detects and installs the driver (newest from safenet-inc.com) but the Aladdin monitoring tool does not detect an HASP SIM and clients cannot authorize. This same USB SIM works directly connected to a Windows XP box.???

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