AnywhereUSB/14 and Safenet Sentinel USB Dongles - application cant see usb

Has anyone had success with using AnywhereUSB/14 and Safenet Sentinel USB Dongles?

We have an application (called Insight) that uses a safenet license dongle.

When we install the application on a physical server and stick the USB key in it works fine, but when we install it on a VM and use the AnywhereUSB to connect, the USB safenet dongle appears in device manager and everything looks good but the applicaiton claims it can’t see the dongle.

Has anyone used the device successfully with these dongles? I have noticed posts about BSOD’s but we don’t get that problem, but the applicaiton just doesnt recognise the dongle when going through the AnywhereUSB

Here are the Details of our device:

Model: AnywhereUSB/14
Firmware Version: (build 82002081_F awusb14 eos 12/06/2011 17:41:32)
Boot Version: (release 82002082_B awusb14 bootloader 11/09/2009)
POST Version: (release 82001552_A generic_travis hwdiag 11/09/2009)
Product VPD Version: none
Product ID: 0x0121
Hardware Strapping: 0x0000

Safenet dongles had issues with Anywhere USB
Try updating Safenet dongle drivers
Also refer to the KBase article