Purchased industrial serial server EZ04-IA00-EXT
During the initial configuration the default password has been changed and forgotten later.
Trying to reset device to the factory settings with no luck. Used reset button according to the manual:
Boot the device, push reset button for a few seconds (or longer, does not make any difference). Having ping running and it never stops. Device suppose to reboot itself after button release but it does not. Power cycle manually, still nothing, password on a sticker does not work.
@omaltsev it sounds like you did the Erase via the Reset button correctly.
Did you also try doing an Erase from the Web Dashboard of the device, under System → Configuration, Configuration Maintenance and selecting Erase Configuration?
Hopefully you can erase the configuration via Configuration Maintenance, but if it seems like the Reset switch on your device is defective, you’ll want to contact Technical Support about that so we can setup an RA for you.
Thanks Michael. To use configuration maintenance I’d need to login to the device which I can’t do since the password has been lost. I’d try technical support
I suggest creating a new support case with Digi, to explore potentially RMA’ing these devices, if it’s determined that they’re likely defective hardware-wise.
Reset button fixed on Connect EZ 2 & 4 products. [DAL-10332]
this means the previous firmware version VERSION 24.6.17.64 (August 2024)
had a bug: it was not checking the reset button correctly.
You should update to a firmware above 24.6. if you lost the password, but your device is still connected to Digi Remote Manager (DRM), you (or technical support) might be able to perform the firmware update remotely, in order to allow the reset button to work again.
If this is not possible contact Digi Technical Support for a return to repair.