Device Enumeration Fault after reboot

USB Edgeport
1

Hi,

I have an AnywhereUSB device connected to a VM host. When a liscensing dongle is attached to the device it is recognized fine. After a server reboot the dongle attached comes up with a DeviceEnumerationFault in the viewer and you have to reset the dongle by taking it out and putting it back it. Anyone got any ideas of how to fix this, would firmware/driver updates resolve the issue?

Drivers v 1.80.5
Firmware v1.80.7

Message was edited by: jrdoran

2

Hi,

What Operating System is the VM host running?

3

Windows Server 2003

4

Update the AnywhereUSB driver to 2.70 and then let me know if the issue persists or not.

http://ftp1.digi.com/support/driver/40002670_d.exe

You can install this version “over the top” of the existing one.

5

I updated the drives and still get the DeviceFailedEnumeration error showing in the AnywhereUSB Viewer after a reboot. Any other suggestions?

6

Besides what you’re seeing in the AnywhereUSB Viewer Utility, what does Device Manager look like? Is there perhaps a yellow warning icon related to that dongle in Device Manager after a reboot?

Also, after you reboot, can you “use” that dongle (for example, does the related software see it?).

I’m trying to determine if there is a “real” problem or not.

7

I rebooted the server. The device manager looked good no warning icons and such. After a reboot the dongle isn’t usuable. The dongle contains a software license and after a reboot and the DeviceEnumerationFailure it cannot be used and the service depending on it stops.

8

If you haven’t already tried this, reboot the PC (to re-create the issue) then stop and restart all related services (without unplugging/replugging the dongle) and let me know the dongle can be used that point.

9

After the reboot and without unplugging the dongle the service will not start.

10

What kind of dongle is it? Who is the vendor and what is the “model” of it?

11

The vendor is a Kofax, and the model is a SafeNet Sentinel.

12

What about the v2.40 AnywhereUSB driver?

ftp://austin:!15st3n!@ftp1.digi.com/support/AnywhereUSB/2.40/40002533_G.exe

Do an uninstall first via “View / Driver Information / Uninstall” in the AnywhereUSB Configuration Utility, and reboot the PC when prompted, then run the above .exe.