Unknown Device in AnywhereUSB Viewer Utility

I have trouble with AnywhereUSB/14.
I see in AnywhereUSB Viewer: DeviceFailedEnumeration: Unknown Device.
After reboot device AnywhereUSB usb-key normally functioning.

OS: Windows server 2003 32x

Model: AnywhereUSB/14
Ethernet MAC Address: 00:40:9D:45:1C:08

Firmware Version: (build 82002081_L1 awusb14 eos 1/26/2015 5:30:35p)
Boot Version: (release 82002082_B awusb14 bootloader 11/09/2009)
POST Version: (release 82001552_A generic_travis hwdiag 11/09/2009)
Product VPD Version: none
Product ID: 0x0121
Hardware Strapping: 0x0000


It sounds like you “worked around” this problem by rebooting the AWUSB/14. So, what is the problem then?