edgeport/8 detects only 6 out of 8 ports. What would issue and solution?

USB Edgeport
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1

edgeport/8 detects only 6 out of 8 ports.when installed in PC. what would be issue and solution

2

The only time I’ve seen this, it turned out to be bad ports on the unit. Have you removed and re-installed the driver per the following instructions?

http://knowledge.digi.com/articles/Knowledge_Base_Article/How-to-install-the-Edgeport-driver-in-Windows

Do you have another host to test this on?

If the behavior is seen on multiple hosts, the unit is likely in need of repair.

3

Thanks for the solution. I have tried the unit on my laptop and PC outcome of both is same.I have tried with Lastest driver also. It detects only 6 of 8 ports. One port it says unknown USB.

I have the another 16 port edgeport working in the same PC and laptop.

since the port under warranty , will digi provide the replacement?

4

Please email tech.support@digi.com and reference this forum post and then RMA options will be discussed. Please be sure to provide the serial number of the unit at that time.