Problem in Firmware XBP24BZ7

Good day:
I have a problem:
I have downloaded a new XBP24BZ7 the modem settings, and in the transfer process, the X-CTU software lock.
This gave me the modem is unusable and USBBEE V1.1 CON-green LED shows the three assets.
Please anyone who can help me?.
Am initiating testing for a possible implementation in control systems. But these problems will make me very difficult to register the product.