Server keepalive timeout, shutting down connection

Hi Team,

OS: Ubuntu 20.04 LTS
Virtual Machine: VMWare Vcenter

I have an Ubuntu desktop version running on VMWare Vcenter. I have installed anywhereusb so that it can connect to the USB key connected to the DIGI8.

The configuration of AWUSBmanager is as follows:

root@ServerA:~# cat /root/.AnywhereUSB/awusb.ini
[Settings]
ManualHubs=xxx.xxx.xxx.xx:<port number>
ClientId=<server_hostname>
[General]
AutoMinimize=0
HideUnathorized=0
AutoRegisterHubCert=1
AutoRefreshLookupPeriod=30
BonjourLookupTimeout=4
AutoFind=0
MainFrameWidth=728
MainFrameHeight=433
MainFrameX=552
MainFrameY=27
[Transport]
KeepAlivePeriod=10
KeepAliveTimeout=30
[AutoConnect]
AW08-012404.2=1

I run the awusbmanager interface in the server via the command awusbmanager which will open the dashboard to connect to the USB attached. I have enabled autoconnect as well, as that it automatically connects to the USB when the service is restarted.

After doing all these I started to see timeout issues reported in the log file /root/.AnywhereUSB/awusb.log

2024-11-27 09:15:07 INFO  :Using client cert /root/.AnywhereUSB/awusb_client_cert.pem
2024-11-27 09:15:07 INFO  :xxx.xxx.xxx.xx:xxxxx connected as connection 96 (secure)
2024-11-27 09:15:46 WARN  :Server keepalive timeout, shutting down connection 96... (10, 35) 10/30

Can someone help me how to get this timeout issues resolved?

Thanks,
Scott